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General Merchandise Associate

Full Time

Iron Steed Harley-Davidson

Iron Steed Harley-Davidson is looking for fashion-savvy, energetic individuals to join our team! Individuals who are excited and passionate about fashion, styling and customer service should APPLY.

Summary Description
Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

Key Result Areas

  •         Customer Service
  •         Retail Sales of General Merchandise

Major Duties and Responsibilities

  •     Provide excellent customer service to all of the dealership’s customers.
  •     Greet customers immediately, in a courteous and friendly manner.
  •     Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
  •     Handle telephone transactions quickly, and courteously.
  •     Point out any sales, specials, or new merchandise to customers.
  •     Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
  •     Accept cash & credit card payments for merchandise purchases.  Keep cash register accurate.
  •     Notify customers when special orders or back-ordered items are received.
  •     Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Supervisory Responsibilities

  •        No Supervisory Responsibilities


  •        Treat all employees and customers fairly, courteously, and with dignity.
  •        Be prompt and available for flexible scheduling.
  •        Demonstrate professionalism in providing customer service.
  •        Attend training sessions to keep current in General Merchandise.
  •        Accept direction, follow instructions and work well with others.

Qualifications & Job Requirements

  •        Must have ability to get along with broad customer base.
  •        Schooling or experience in merchandising and retail sales preferred.
  •        Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

Physical Demands

  •        Must have the ability to stand and walk the sales floor for most of the day.
  •        Frequently required to bend, stoop, crouch, reach, and lift 50lb. of merchandise.

Working Conditions 

  •        Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.

To apply for this job email your details to

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