Summary

Primary Responsibilities

• Liaise with bike technicians and ensure their parts and accessories needs are being met.
• Make and process service technicians’ orders for parts and fill them as fast as possible.
• Assist service technicians in determining parts & accessories requirements for individual jobs.
• Recommend related parts and accessories, which may be required for a job.
• Supply cost of parts information on repair orders.
• Update inventory control system and parts catalogue.
• Notify service personnel when special parts or back-ordered parts are received.
• Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.

Customer Service

• Provide exceptional customer service to all of the dealership’s customers to ensure superior experience.
• Assist Parts & Accessories Manager with attaining retail sales and profitability plans in Parts & Accessories.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
• Must possess the ability to multi-task with multiple customers at one time while maintaining individual customer satisfaction. Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
• Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
• Accept cash & credit card payments for merchandise purchases. Keep cash documentation and transactions current.
• Handle customer concerns reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
• Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Maintain updated customer mailing lists.
• Become familiar and efficient with all phases of the computer system required for P&A management.

Required Skills and Experience

• Exceptional relationship building skills and understands the client and the lifestyle of Harley-Davidson.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them and/or equivalent experience, in a dealership (automotive and/or powersports).
• Experience with Point-of-Sale and computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to navigate parts and quote prices for parts using proper catalogue for various motorcycles.

Pfaff’s Competitive Benefits

• Discounted programs to enhance employee experience
• Enhanced vacation policy, based on tenure
• Track Days & Budget Car Track Challenge
• Seasonal Employee Events
• Support in career advancement
• Robust training and development programs
• RRSP/DPSP/TFSA
• Company paid Life Insurance, Accidental Death & Dismemberment
• Comprehensive Health & Dental and extended Health Care
• Employee Assistance Program
• Tuition Reimbursement