Service Advisor

Are you passionate about motorcycles and the riding lifestyle? Do you thrive in a fast-paced, customer-focused environment? GP Bikes is looking for a dedicated Service Advisor to join our team! If you have strong customer service skills, a positive attitude, and knowledge of motorcycle makes, models and mechanics, this could be the perfect opportunity for you.

Overview:

In this position, you are responsible for booking appointments, facilitating and quoting customer jobs, closing service invoices and selling service operations. You will also be responsible for preparing and processing warranty claims from the manufacturer or supplier. If you have a positive attitude, strong customer service skills and the ability to be versatile in your role, then this may be the job for you!

Job duties:

• Greet customers and intake motorcycles or power equipment for service and diagnostics, ensuring detailed and accurate work orders.
• Schedule and manage service appointments efficiently.
• Communicate with customers via phone, email, or in person, keeping them informed on service progress and future maintenance needs.
• Provide accurate quotes for service work and finalize invoices upon job completion.
• Sell service operations and proactively recommend additional maintenance when appropriate.
• Assist with other service-related duties as needed.

Qualifications:

• Passion for motorcycles and a strong understanding of motorcycle makes and models.
• Previous experience as a Service Advisor required or experience within the motorcycle industry
• Exceptional customer service and communication skills, both written and verbal.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Self-motivated with the ability to work independently.
• Physically able to push and maneuver motorcycles within the dealership and lot.

What you’ll get:

• A supportive and dynamic team environment
• A fun, fast-paced workplace
• Compensation between $20-22/hour (depending on experience)
• Inclusion in our Profit-Sharing Plan
• Comprehensive benefits package (once eligibility requirements are met).
• Employee discounts on product

If you’re ready to combine your love for motorcycles with a rewarding career, we’d love to hear from you! Apply today and become part of the GP Bikes team.

Please note if selected as the successful candidate, your schedule will be determined based on our business hours. You can be scheduled prior to our opening time for regular duties. There may also be circumstances for business needs where you are scheduled outside of our regular business hours for various reasons (ex. special projects, meetings, inventory or Bike Shows).

Transparency in the use of AI: Our recruitment process may use artificial intelligence (AI)-enabled tools as part of the applicant screening process. Artificial intelligence (AI) is not used to make the final hiring decisions. All employment decisions are made by human reviewers to ensure a fair and thorough assessment.

Vacancy Disclosure: Please note, this job posting is to fill an existing vacancy within our organization. We are actively recruiting for this position.

GP Bikes is committed to providing a barrier-free work environment in conjunction with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. As such, GP Bikes will make accommodations available to applicants with disabilities upon request during the recruitment process.

The above description reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and will not be construed as a detailed description of all the work requirements that may be inherent in the job. Employees may perform other related duties and tasks as required to meet the needs of the operation.