Service Advisor / Writer

Service Advisor / Writer

$55,000–$70,000+ per year (DOE) Top-Tier Benefits | Full-Time | Hiring Immediately

Walk-In Applicants Welcome Join a High-Performing, Rider-Focused Service Team

Job Intro

House of Harley-Davidson in Milwaukee is looking for a reliable, customer-driven Service Advisor who loves motorcycles and enjoys working with people. If you show up, follow processes, communicate well, and have a strong sales or service background—we want to meet you. Previous Harley-Davidson or dealership experience is a major plus, especially for candidates ready to step into a fast-paced, high-performing role within the largest and top-awarded Harley-Davidson Service Department in Milwaukee, Wisconsin, and the Great Lakes region. Apply today and take the next step in your service career!

Job Description

Greet customers, complete service write-ups, and document concerns clearly, communicate estimates, timelines, warranty/recall info, and service updates

Benefits

• $55,000 – $70,000 per year, higher earning potential for experienced candidates!
• Newer to the industry? We’ll help you grow—many of our Advisors reach $70,000+ by Year Two
• Health, dental, vision, and life insurance
• 401(k) retirement plan with employer matching – We invest in our team!
• Paid vacation and time off
• Employee discounts on Harley-Davidson products and services
• Opportunities for career growth within House of Harley-Davidson
• Full-time, on-site position
• Enjoy exclusive access to Harley-Davidson products, events, and the area’s leading compensation package.

Responsibilities

• Greet customers, complete service write-ups, and document concerns clearly
• Communicate estimates, timelines, warranty/recall info, and service updates
• Enter Repair Orders, assign work, and manage workflow in our DMS/CRM
• Recommend additional services, parts, and accessories when appropriate
• Coordinate with technicians to ensure accurate, timely service
• Verify parts availability and assist with internal repairs
• Process warranty claims, payments, and manage a personal cash drawer
• Maintain a clean, organized workspace and follow dealership processes

Requirements

• Experience in customer service, sales, automotive, powersports, or motorcycle service advising
• Strong communication skills and comfort using DMS/CRM systems
• Dependable, process-driven work habits
• Passion for motorcycles (M endorsement required or must obtain within 30 days)
• Ability to lift 40 lbs. and work in a shop environment with exposure to battery acid, gasoline, cleaning chemicals, and exhaust fumes
• Weekend availability as needed
• Upload your resume and complete the online assessment for immediate consideration!

Terms

Ready to Ride with Us? Turn your passion into a rewarding career. Apply today by uploading your resume and completing our quick online assessment—we’ll be in touch immediately! We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.