Service Manager

Do you have a passion for motorcycles? Would you love to work in a closely-knit family-style environment? Well, you’ll love working here! Rugged Rock Harley-Davidson is an authorized dealer of Harley-Davidson motorcycles and products. We currently have an opening in our Service Department for a Service Manager.

Responsibilities:

• Customer Experience & Communication
  • Ensure every customer receives exceptional service consistent with Rugged Rock Harley-Davidson standards.
  • Greet customers, assess service needs, and communicate repair timelines, costs, and updates clearly.
  • Resolve customer complaints swiftly and professionally.
  • Maintain a welcoming, premium service environment that reflects the Harley-Davidson and Arctic Cat lifestyle and culture.
• Department Leadership & Staff Management
  • Lead, mentor, and coach service advisors, technicians, detailers, and support staff.
  • Conduct regular team meetings, performance evaluations, and ongoing training.
  • Recruit, onboard, and develop high-performing service team members.
  • Foster a culture of teamwork, accountability, safety, and continuous improvement.
• Operational & Workflow Management

Qualifications:

• 3+ years experience in motorcycle, automotive, powersports, or similar service management role.
• Strong technical understanding of motorcycle service, preferably Harley-Davidson.
• Proven leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to interpret financial reports and manage department profitability.
• Strong problem-solving and organizational skills.

About us

What does it mean to work at Hickman Automotive Group? Well, we are a 4th generation family-owned and operated business that has been leading the province’s automotive industry for 110 years. We believe that Family Drives Everything in our company, so our 400+ employees are all valued and treated like family. Our goal is to go above and beyond to exceed the expectations of our customers and employees! We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence.

What’s in it for YOU? Here’s what we have to offer:

• Collaborative team-driven environment
• Growth within the company
• Maternity Leave Top-Up Program
• Coalition groups that work together to generate new ideas
• Canada Life Group Benefits
• Employee pricing on all Hickman Automotive Group vehicles/motorcycles
• Pension plan
• Employee Recognition programs
• Support and encouragement for employees to further improve their education
• Employee Assistance Program
• Team-Building Events
• And much more!”

If you want a career that offers a competitive compensation and benefits package in a positive and enthusiastic work environment, submit your cover letter and resume on or before December 1st, 2025.

Hickman Automotive Group is committed to employment equity and welcomes applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.