Do you have a passion for motorcycles? Would you love to work in a closely-knit family-style environment? Well, you’ll love working here! Rugged Rock Harley-Davidson is an authorized dealer of Harley-Davidson motorcycles and products. We currently have an opening in our Service Department for a Service Writer.

Responsibilities:

• Greet customers on the phone or in the Dealership promptly and in a courteous manner.
• Address customer questions/needs promptly and professionally.
• Provide Customers with personalized service.
• Ensure comprehensive re-delivery check of customer vehicles, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately on time.
• Assist customers in scheduling appointments for routine maintenance and needed repairs.
• Handle customer complaints and ensure high customer satisfaction standards.
• Identify service needs of customer vehicle based upon historical service data.
• Ask appropriate questions to ensure the vehicle to be serviced is diagnosed correctly.
• Provide repair and maintenance recommendations to the customer.
• Advise customers about estimated service and repair costs and reviews details of service/repair invoices with customer to gain their understanding of all services provided.
• Explain the nature of all repairs.
• Determine progress of repair/service orders and inform customers accordingly.
• Handle phone inquiries regarding work-in-progress, appointments and return phone messages promptly.
• Advise customers on the care of their vehicle and value of maintaining their vehicle in accordance with manufacturer’s specifications and warranty maintenance.
• Maintain high level of grooming, hygiene and professional appearance.
• Ensure all documentation/paperwork is completed in an accurate and timely manner.
• Keep service department forms, menus and pricing guides up to date.
• Ensure vehicle keys are marked and put away correctly.
• Document customer’s routine maintenance or vehicle problems accurately and clearly on repair orders.
• Stay up to date on all dealership training requirements.
• Understand and sell in-dealership manufacturer service promotions.
• Be knowledgeable about new features, specials and updates.
• Be a champion for always delivering excellent service.
• Actively promote and develop new business.
• Keep up to date with products, accessories, prices, and key features of major competitors.

Qualifications:

• Minimum Grade 12 High School Diploma.
• College Certificate or additional courses would be considered an asset.
• A valid Motorcycle License is required.
• A clean Drivers Abstract is required.
• A clean Certificate of Conduct is required.
• A fundamental understanding of mechanical fundamentals.
• Have knowledge of Motorcycles.
• Excellent Interpersonal skills with an upbeat and engaging attitude.
• Customer relationship skills including listening and the ability to communicate effectively.
• Excellent verbal communication and writing skills.
• Problem solving and critical thinking skills.
• Basic computer skills.
• Good math skills
• Organized and pays attention to detail.
• Flexible and open to change; take on special tasks as needed.
• Conscientious.
• Ability to negotiate win-win scenarios for the customer.
• Results oriented and accountable.
• Ability to work independently or within a team.
• Able to operate manual and automatic transmissions.

What’s in it for YOU? Here’s what we have to offer:

• Collaborative team-driven environment
• Growth within the company
• Maternity Leave Top-Up Program
• Coalition groups that work together to generate new ideas
• Canada Life Group Benefits
• Employee pricing on all Hickman Automotive Group vehicles/motorcycles
• Pension plan
• Employee Recognition programs
• Support and encouragement for employees to further improve their education
• Employee Assistance Program
• Team-Building Events
• And much more!”

If you want a career that offers a competitive compensation and benefits package in a positive and enthusiastic work environment, submit your cover letter and resume on or before March 12th, 2025.