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Service Writer

Full Time

Freedom Harley-Davidson of Ottawa

Freedom Harley-Davidson® of Ottawa is looking for a Service Writer.

Looking to start a new high energy exciting career? Freedom Harley-Davidson is looking for highly skilled individuals, with strong skills in customer service. We inspire and fulfill dreams through Harley-Davidson motorcycling experiences and YOU CAN BE A PART OF IT!

Service Department Operations and responsibilities :

  • Perform a visual walk-around inspection to diagnose customer concerns accurately and clearly describe them on a repair order. Obtain customer signature, the permission to complete repairs.
  • Schedule all internal and external Repair Orders following established procedures.
  • Promptly input Repair Orders into DEALER MANAGEMENT SYSTEM, ensuring customer name, telephone number, and address are accurate.
  • Diagnose problems accurately, and clearly describe them on the Repair Order. Listen to the customer and don’t assume anything.
  • Estimate costs and completion times at point of sale. Clearly communicate them to customer.
  • Assign jobs to Technicians based on skill level and current resource utilization.
  • Review work-in-progress to ensure quality and timeliness.
  • Determine correct part numbers on Repair Orders and assist the Parts Department with picking and posting of parts on all Repair Orders.
  • Review Repair Orders for the sales department to determine if all parts and accessories are available for the scheduled workday.
  • Assist in preparation of Warranty Claims, Recalls for submission to Harley-Davidson Motor Company as well as Extended Warranty Companies.
  • Check all customer motorcycles for pending Warranty recalls.
  • Perform cashier functions, as required.
  • Make estimates for internal and wreck repairs.
  • Open & close all customer paid, warranty, and internal Repair Orders.
  • Become familiar and efficient with the computer system(s) for the Service Consultant position.
  • Responsible for following Harley-Davidson Motor Company Warranty Certification guidelines.
  • Attend monthly service meetings.
  • Read, understand and follow all safety requirements when using tools and chemicals and performing work in the shop.

To be qualified for this great opportunity you will need:

  • Ability to work under pressure
  • To be able to work effectively on a team
  • 2+ years of experience within the service department of a motor vehicle dealership
  • Outgoing, friendly personality and superior communication & customer service skills.
  • Knowledge and experience with servicing of Harley-Davidson motorcycles or the demonstrated ability to quickly learn them.
  • Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers.
  • Ability and enjoyment in communicating with customers
  • Familiarity with Windows based computer software
  • Passion for the Harley-Davidson brand
  • Experience with the service of Harley-Davidson motorcycles preferred but not required.

Job Types: Full-time, Permanent

Salary: According to the experience. To be discussed

To apply for this job email your details to

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