Rocky’s Harley-Davidson has an immediate opening for a professional, outgoing,
multi-tasker to assist our busy dealership service department. Must be organized with solid communication and time management skills.

If you are passionate about delivering a positive customer
experience, we want to talk to you!

RESPONSIBILITIES:

•  Assist in maintaining a smooth-running, efficient service department with a high
  degree of customer satisfaction.
• Clearly relay customer concerns on a repair order
• Estimate and clearly communicate costs and completion times to customers and obtain sign-off
• Track and act as a concierge for guests that are in for express maintenance
• Assign jobs to technicians based on skill level and current resource utilization
• Review work-in-progress to ensure quality and timeliness.
• Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before the job starts
• Assist customers with repair status, arrange customer pickup and delivery
• Monitor vehicle progress and promptly update guests regarding status and
  completion times or additional work required
• Explain all completed work and charges to guests; review the results of the
  multi-point inspection, and schedule guests for when their next service is
  due
• Follow procedures for quick and efficient handling of warranty items, including
  proper storage of these items. Open & close all customer paid,
  warranty, and internal repair orders.
• Demonstrate efficiency with computer systems required for service and parts management
• Provide superior customer service to both internal and external customers; greet
  them in a prompt and friendly manner and ensure all telephone inquiries
  are handled quickly and courteously.
• Handle
  customer concerns reasonably, showing empathy and a positive attitude, and
  demonstrate our commitment to “Make Things Right”.
• Ensuring
  lot staff complete duties as assigned

REQUIREMENTS:

• Superior
  communication/interpersonal skills
• Ability
  to build positive and enthusiastic relationships with a broad customer
  base
• Experience
  with Harley-Davidson motorcycles and other products sold by the dealership
• Experience
  with point-of-sale, Parts/Service management computer software
• Ability
  to work flexible schedules, including weekends
• Valid
  Driver’s License
• Personal
  and professional integrity