Smoky Mountain Harley-Davidson
SALES ASSOCIATE
Summary Description
Provide prompt, dependable, high quality, motorcycle sales to customers by using current, proactive, feature-benefit sales techniques. |
Key Result Areas
· Motorcycle Sales
· Customer Service |
Major Duties and Responsibilities
1) | Sales |
· Attain new and used sales quotas as agreed upon with the sales manager.
· Use floor time effectively to meet customer needs and solicit sales of all products. · Present the features of all products to customers along with their benefits. · Show each customer advantages of products over competing brands. · Maintain the computerized inventory control system along with net profit objectives which eliminate the possibility of “lower than anticipated” profits. · Cross sell additional parts, accessories, HOG memberships, F&I products, Warranties & service contracts etc. with all new and used vehicles. · Maintain profit margin objective for all vehicle sales. · Follow procedures to ensure timely and proper completion of all paperwork. · Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items. · Introduce new customers to the service, parts, general merchandise and F&I departments and their personnel. |
|
2) | Customer Service |
· Follow the C.U.S.T.O.M. sales process.
· Greet customers immediately, in a courteous and friendly manner. · Handle telephone transactions quickly, and courteously. · Ensure customers are properly qualified for needs, wants, and ability to buy. · Practice a feature / benefit selling methodology so that all customers receive consistent treatment when doing business. · Use a common and consistent quotation methodology for vehicle sales, trade-ins and purchases. · Conduct a road test, and pre-delivery inspection prior to delivery to customer. · Ensure the delivery to customer is an “EVENT” which endears the customer to the dealership. · Contact customers using mailing lists, tickler files and personal follow-up to encourage additional sales and ensure customer satisfaction. · Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”. · Attend training sessions to keep current with sales techniques and sales department issues. · Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.). |
|
3) | Other Duties |
· As assigned |
Supervisory Responsibilities
· No Supervisory Responsibilities |
Commitments
· Treat all employees and customers fairly, courteously, and with dignity.
· Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s). · Remain current with all Sales department training available by reviewing ProSell & P.A.C.E. tapes and attending seminars, workshops, and other related training programs assigned by the Sales Manager. · Be prompt and available for flexible scheduling. · Be honest and fair in all business dealings. · Meet or exceed sales quotas on a regular basis. · Continually learn more about the products and services you sell. Stay current on motorcycle trends and selling features. |
Qualifications & Job Requirements
· Must have the ability to get along with a broad customer base.
· High energy level. · Excellence communication skills and demonstrated “closing skills”. · Knowledge and experience with sales of Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them. · Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership. |
Physical Demands
· The noise level in the work environment is occasionally loud.
· Occasionally requires the ability to balance and push a 1000 lb. motorcycle. · Spend the majority of the day on your feet. |
Working Conditions
· The noise level in the work environment is occasionally loud.
· Occasionally, exposed to exhaust fumes or other airborne particles. |
To apply for this job email your details to contactus@smh-d.com.